CC9257 TOTAL QUALITY MANAGEMENT SYLLABUS | ANNA UNIVERSITY ME CAD/CAM 1ST SEM SYLLABUS REGULATION 2009 2011 2012-2013 BELOW IS THE ANNA UNIVERSITY FIRST SEMESTER M.E CAD/CAM DEPARTMENT SYLLABUS, TEXTBOOKS, REFERENCE BOOKS,EXAM PORTIONS,QUESTION BANK,PREVIOUS YEAR QUESTION PAPERS,MODEL QUESTION PAPERS, CLASS NOTES, IMPORTANT 2 MARKS, 8 MARKS, 16 MARKS TOPICS. IT IS APPLICABLE FOR ALL STUDENTS ADMITTED IN THE YEAR 2011 2012-2013 (ANNA UNIVERSITY CHENNAI,TRICHY,MADURAI,TIRUNELVELI,COIMBATORE), 2009 REGULATION OF ANNA UNIVERSITY CHENNAI AND STUDENTS ADMITTED IN ANNA UNIVERSITY CHENNAI DURING 2009
CC9257 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
UNIT I INTRODUCTION 9
Need for TQM, evolution of quality, Definition of quality, TQM philosophy –
CONTRIBUTIONS OF Deming Juran, Crosby and Ishikawa, TQM models.
UNIT II PLANNING 9
Vision, Mission, Quality policy and objective Planning and Organization for quality, Quality
policy Deployment, Quality function deployment, introduction to BPR and analysis of
Quality Costs.
UNIT III TQM PRINCIPLES 9
Customer focus, Leadership and Top management commitment, Employee involvement –
Empowerment and Team work, Supplier Quality Management, Continuous process
improvement, Training, performance Measurement and customer satisfaction.
UNIT IV TQM TOOLS AND TECHNIQUES 9
PDSA, The Seven Tools of Quality, New Seven management tools, Concept of six sigma,
FMEA, Bench Marking, JIT, POKA YOKE, 5S, KAIZEN, Quality circles.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 Systems, clauses Documentation, Implementation, Introduction to
ISO14000 and OSHAS18000, Implementation of TQM, Case Studies.
TOTAL: 45 PERIODS
TEXT BOOK:
1. Dale H.Besterfiled, “Total Quality Management”, Pearson Education Asia, (Indian
reprint 2002)
REFERENCES:
1. Oakland.J.S. “Total Quality Management”, Butterworth–Hcinemann Ltd., Oxford,
1989.
2. Narayana V. and Sreenivasan, N.S., “Quality Management – Concepts and Tasks”,
New Age International 1996.
3. Zeiri. “Total Quality Management for Engineers”, Wood Head Publishers, 1991.
4. Juran J.M and Frank M.Gryna Jr., “Quality Planning and Analysis”, TMH, India, 1982.
5. Brain Rethery, ISO 9000, Productivity and Quality Publishing Pvt.Ltd., 1993.
6. D.Mills, Quality Auditing, Chapman and Hall, 1993.
CC9257 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
UNIT I INTRODUCTION 9
Need for TQM, evolution of quality, Definition of quality, TQM philosophy –
CONTRIBUTIONS OF Deming Juran, Crosby and Ishikawa, TQM models.
UNIT II PLANNING 9
Vision, Mission, Quality policy and objective Planning and Organization for quality, Quality
policy Deployment, Quality function deployment, introduction to BPR and analysis of
Quality Costs.
UNIT III TQM PRINCIPLES 9
Customer focus, Leadership and Top management commitment, Employee involvement –
Empowerment and Team work, Supplier Quality Management, Continuous process
improvement, Training, performance Measurement and customer satisfaction.
UNIT IV TQM TOOLS AND TECHNIQUES 9
PDSA, The Seven Tools of Quality, New Seven management tools, Concept of six sigma,
FMEA, Bench Marking, JIT, POKA YOKE, 5S, KAIZEN, Quality circles.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 Systems, clauses Documentation, Implementation, Introduction to
ISO14000 and OSHAS18000, Implementation of TQM, Case Studies.
TOTAL: 45 PERIODS
TEXT BOOK:
1. Dale H.Besterfiled, “Total Quality Management”, Pearson Education Asia, (Indian
reprint 2002)
REFERENCES:
1. Oakland.J.S. “Total Quality Management”, Butterworth–Hcinemann Ltd., Oxford,
1989.
2. Narayana V. and Sreenivasan, N.S., “Quality Management – Concepts and Tasks”,
New Age International 1996.
3. Zeiri. “Total Quality Management for Engineers”, Wood Head Publishers, 1991.
4. Juran J.M and Frank M.Gryna Jr., “Quality Planning and Analysis”, TMH, India, 1982.
5. Brain Rethery, ISO 9000, Productivity and Quality Publishing Pvt.Ltd., 1993.
6. D.Mills, Quality Auditing, Chapman and Hall, 1993.
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