GE3403 TOTAL QUALITY MANAGEMENT SYLLABUS | ANNA UNIVERSITY BE INDUSTRIAL ENGINEERING 7TH SEM SYLLABUS REGULATION 2008 2011 2012-2013 BELOW IS THE ANNA UNIVERSITY SEVENTH SEMESTER BE INDUSTRIAL ENGINEERING DEPARTMENT SYLLABUS, TEXTBOOKS, REFERENCE BOOKS,EXAM PORTIONS,QUESTION BANK,CLASS NOTES, IMPORTANT 2 MARKS, 8 MARKS, 16 MARKS TOPICS. IT IS APPLICABLE FOR ALL STUDENTS ADMITTED IN THE YEAR 2011 2012-2013 (ANNA UNIVERSITY CHENNAI,TRICHY,MADURAI,TIRUNELVELI,COIMBATORE), 2008 REGULATION OF ANNA UNIVERSITY CHENNAI AND STUDENTS ADMITTED IN ANNA UNIVERSITY CHENNAI DURING 2009
GE3403 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
AIM
To provide comprehensive knowledge about the principles, practices, tools and
techniques of Total quality management.
OBJECTIVES
To understand the various principles, practices of TQM to achieve quality.
To learn the various statistical approaches for Quality control.
To understand the TQM tools for continuous process improvement.
To learn the importance of ISO and Quality systems
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality -
Dimensions of manufacturing and service quality - Basic concepts of TQM -
Definition of TQM – TQM Framework - Contributions of Deming, Juran and Crosby –
Barriers to TQM.
UNIT II TQM PRINCIPLES 9
Leadership – Strategic quality planning, Quality statements - Customer focus –
Customer orientation, Customer satisfaction, Customer complaints, Customer
retention - Employee involvement – Motivation, Empowerment, Team and
Teamwork, Recognition and Reward, Performance appraisal - Continuous process
improvement – PDSA cycle, 5s, Kaizen - Supplier partnership – Partnering, Supplier
selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality – New management tools – Six-sigma:
Concepts, methodology, applications to manufacturing, service sector including IT –
Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages,
Types.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function –
TPM – Concepts, improvement needs – Cost of Quality – Performance measures.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation,
Quality auditing- QS 9000 – ISO 14000 – Concepts, Requirements and Benefits –
Case studies of TQM implementation in manufacturing and service sectors including
IT.
TOTAL : 45 PERIODS
TEXT BOOK:
1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia,
Third Edition, Indian Reprint (2006).
REFERENCE BOOKS:
1. James R. Evans and William M. Lindsay, “The Management and Control of
Quality”, (6th Edition), South-Western (Thomson Learning), 2005.
49
2. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford,
Third Edition (2003).
3. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall
(India) Pvt. Ltd. (2006)
4. Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,
Prentice Hall (India) Pvt. Ltd. (2006)
GE3403 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
AIM
To provide comprehensive knowledge about the principles, practices, tools and
techniques of Total quality management.
OBJECTIVES
To understand the various principles, practices of TQM to achieve quality.
To learn the various statistical approaches for Quality control.
To understand the TQM tools for continuous process improvement.
To learn the importance of ISO and Quality systems
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality -
Dimensions of manufacturing and service quality - Basic concepts of TQM -
Definition of TQM – TQM Framework - Contributions of Deming, Juran and Crosby –
Barriers to TQM.
UNIT II TQM PRINCIPLES 9
Leadership – Strategic quality planning, Quality statements - Customer focus –
Customer orientation, Customer satisfaction, Customer complaints, Customer
retention - Employee involvement – Motivation, Empowerment, Team and
Teamwork, Recognition and Reward, Performance appraisal - Continuous process
improvement – PDSA cycle, 5s, Kaizen - Supplier partnership – Partnering, Supplier
selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality – New management tools – Six-sigma:
Concepts, methodology, applications to manufacturing, service sector including IT –
Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages,
Types.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function –
TPM – Concepts, improvement needs – Cost of Quality – Performance measures.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation,
Quality auditing- QS 9000 – ISO 14000 – Concepts, Requirements and Benefits –
Case studies of TQM implementation in manufacturing and service sectors including
IT.
TOTAL : 45 PERIODS
TEXT BOOK:
1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia,
Third Edition, Indian Reprint (2006).
REFERENCE BOOKS:
1. James R. Evans and William M. Lindsay, “The Management and Control of
Quality”, (6th Edition), South-Western (Thomson Learning), 2005.
49
2. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford,
Third Edition (2003).
3. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall
(India) Pvt. Ltd. (2006)
4. Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,
Prentice Hall (India) Pvt. Ltd. (2006)
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